Vobiz Integration

Overview

Vobiz is a cloud-based telephony service provider that offers global reach with competitive pricing. IntraCord AI's Vobiz integration provides reliable voice connectivity for your conversational AI agents.

Prerequisites

Before setting up Vobiz integration, you'll need:

• A Vobiz account
• Auth ID and Auth Token from your Vobiz dashboard
• A Vobiz Application (optional — leave the field blank in IntraCord and we'll auto-create one for you on save, with the answer_url pre-set)
• At least one Vobiz phone number
• IntraCord AI instance running and accessible

Configuration

Step 1: Get Vobiz Credentials

1. Log in to your Vobiz dashboard
2. Find your Auth ID and generate an Auth Token for API access
3. (Optional) Navigate to the Applications section and create (or open) the application you'll use with IntraCord, then copy its Application ID. Skip this if you want IntraCord to auto-create the application for you on save.
4. Navigate to Phone Numbers and copy the numbers you plan to use

Step 2: Configure in IntraCord AI

1. Navigate to /telephony-configurations and click Add configuration

2. Select Vobiz as your provider

3. Enter your credentials:

   • Auth ID
   • Auth Token
   • Application ID — optional. Leave blank and IntraCord will auto-create a Vobiz Application on save (with the answer_url already configured) and store its Application ID on this configuration.

4. Click Save Configuration

5. Open the configuration you just created and add at least one phone number (with country code, in E.164 format — + then country code then number, no spaces or dashes, e.g. +1234567890). The default caller ID is used for outbound calls.

   i

   If IntraCord auto-created the Vobiz Application for you, you still need to attach your Vobiz numbers to that application in the Vobiz Console under Applications. The auto-created application is named IntraCord-<random> — its Application ID is shown on the saved configuration.

Step 3: Test Your Configuration

1. Create a test workflow
2. Click "Call" to verify connection
3. Check call logs for successful connection

Inbound Calling Setup

Vobiz numbers don't carry an answer_url directly — the URL lives on a Vobiz Application, and each number is linked to one application. When you save an inbound workflow on a phone number, IntraCord automatically pushes the webhook URL to your Vobiz Application's answer_url (provided the credentials are correct). If IntraCord auto-created the application during configuration save, the answer_url is already set and this push is a no-op.

Step 1: Link the Phone Number to Your Vobiz Application

1. Log in to your Vobiz Console and open the Applications section

2. Edit the application whose ID you configured in IntraCord

3. Attach the phone number you want to use for inbound calls

4. Save

   

Step 2: Assign an Inbound Workflow to the Phone Number in IntraCord

1. Go to /telephony-configurations and open your Vobiz configuration
2. In the Phone numbers section, edit the number that should receive inbound calls
3. Set its Inbound workflow to the agent that should answer
4. Save

Step 3: Verify the Answer URL on the Vobiz Application

1. Open your Vobiz Console and navigate to Applications

2. Open the application whose ID you configured in IntraCord

3. Confirm:

   • Answer URL is set to: https://api.IntraCord.com/api/v1/telephony/inbound/run
   • Answer Method is POST
   i

   IntraCord pushed this URL automatically when you saved the inbound workflow in Step 2. The same URL is shared across every number linked to that application — IntraCord routes each inbound call to the right agent based on the called number's inbound workflow assignment. If the field is empty, shows a different URL, or IntraCord surfaced a sync warning on save, the auto-push failed — most often because the Auth ID/Token or Application ID in IntraCord is incorrect. Paste the URL into the field yourself, set the method to POST, and save. On self-hosted IntraCord, replace api.IntraCord.com with your backend domain.

Step 4: Verify Setup

• Ensure your IntraCord AI instance is publicly accessible
• Verify any firewalls allow Vobiz's webhook requests

Test Inbound Calling

1. Call your configured Vobiz phone number from another phone
2. Verify your IntraCord AI voice agent answers and responds
3. Check call logs in both IntraCord AI dashboard and Vobiz dashboard

Troubleshooting

Invalid phone number error

Ensure phone numbers include country code in E.164 format: +1234567890

Authentication failed

• Verify Auth ID and Auth Token are correct
• Check for extra spaces in credentials
• Ensure credentials haven't been regenerated in Vobiz dashboard

Webhook requests failing

• Confirm your Auth Token matches exactly
• Verify the webhook URL is accessible from Vobiz servers
• Check if you're behind a proxy that modifies requests

No audio on calls

• Verify WebSocket connection is established
• Check firewall rules for WebSocket traffic
• Ensure audio pipeline is configured correctly

Inbound calls go to voicemail or aren't answered

• Verify the phone number is linked to the same Vobiz Application whose ID you configured in IntraCord - Confirm the called number exists in your IntraCord telephony configuration and has an Inbound workflow assigned
• After assigning the inbound workflow, confirm IntraCord successfully updated the application's answer_url (no warning shown on save) - Verify IntraCord AI instance is running and responding

Voice agent doesn't respond to inbound calls

• Confirm the phone number has an Inbound workflow assigned in /telephony-configurations - Check webhook signature validation is working (Auth Token in IntraCord matches Vobiz dashboard) - Verify WebSocket connection establishes successfully - Review call logs for error messages

Best Practices

• Test your configuration with a single call before running campaigns
• Monitor Vobiz dashboard for usage and billing
• Keep your Auth Token secure and rotate it periodically
• Use a dedicated Vobiz Application for IntraCord so the shared answer_url doesn't conflict with other systems